Hello all,

I´m such a newbie in elastix, and i can´t configure the elastix pbx (FreePbx) to record all incomming and/or outcomming calls. There´s any "How-To" who teachs how to do it?

Thanks.

Wall

There are different ways to record within the system.

Either set the Always Record option per user account, in the drop down menu when you create/edit an account,

or you can set the 'W' and/or 'w' settings (for Caller/Callee) in General Settings to enable the '*1' function for the On-Demand recording options per channel. In short during a phone call you can press '*1' to start recording. This is saved within the system.

Make sure that in general settings the Record Override is set to Disabled.
These settings do not affect the conference recording options.

If you are using a softphone like X-Lite, you can press the record button, and it will save a wav file in you MyDocs.

Be sure to warn your callers that you are recording/monitoring for Quality purposes, there are built in recordings for this. (just in case)

-dwellsy

Thanks dwells.

I´ve already do this, but i didn´t see in any folder of elastix the recording calls. Neither in any reports on freepbx or in the elastix administrator.

In which folder this calls is placed when recorded?

Wall.

try /var/spool/asterisk/monitor for system recorded calls.

-dwellsy

There´s nothing in this folder. I´ve check all configuration for any mistakes, but everything is exactly what you´ve told me.

Wall.

Hmm, strange.

Let's try something, edit the extension you are using from PBX tab. Scroll down until you come to the recording section. Flip the incomming and outgoing option to "Always". save and reload.

Call a cell phone/land line or other phone you have control of, either answer it or let it go to voicemail. leave a short message. Check this folder again. (if using WinSCP be sure to refresh folder view) as it will cache the last results.

you should see a file starting with auto-(junk)
as an example here is a file name (in my monitor folder from my 1000 extension) by doing something similar to as mentioned...
auto-1253887022-1000-DID.wav //EDIT i think auto is the On-Demand '*1' option.

this says record from: auto-(UTC code)-EXTEN-DID.wav

If nothing still, there maybe a different setup or config problem...

//EDIT
Sorry I just did this EXACTLY, and this file showed up as
OUT1000-20091002-124820-1254502100.8189.wav when calling myself.
-the folder mentioned above is correct.


-dwells

i did this but nothing is in monitor folder (folder or anything else).

Ok, can you give us some CLI output when you make a call from the extension that is set to ALWAYS record please, that might reveal the problem. please make sure that the verbosity is 3 or more, or turn debuging on.

asterisk -vvvvr

thanks
-dwellsy

I don´t know how to do this, but executing the command above, the response was:

Asterisk 1.4.24, Copyright (C) 1999 - 2008 Digium, Inc. and others.
Created by Mark Spencer <markster@digium.com>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'core show license' for details.
=========================================================================
== Parsing '/etc/asterisk/asterisk.conf': Found
== Parsing '/etc/asterisk/extconfig.conf': Found
Connected to Asterisk 1.4.24 currently running on elastix (pid = 3280)
Verbosity is at least 3

Thanks
Wall

Hey Wall,

Yup almost there, that command is to open the asterisk console. This is a live view of what the server is writting into the logs anyways, it was to save you from looking through full log files.

When you open this console, make a call...what the code fly. When finished you can use your mouse and select that call information can <Ctrl><C> (copy) and paste it into a notepad for example. (Ctrl+C will also kick out out of the console, but it copies.)

I'm looking for how the call gets setup, it usually does a check to see if this call should be recorded, if it's enable properly. It shouls also give a file name that we could potentially search for in your computer.

Try the LOCATE command.

If we can get some output, I might be able to give you better input.
Thanks
-dwellsy